Privacy policy

We are committed to respecting your privacy and keeping information safe. Our easy to read privacy policy is printed below and applies to our use of any and all data collected in relation to your use of the website.

We only use the personal data which you provide to us so that we can provide you with the information you have requested by email, post and telephone.

We do not otherwise send your personal data to ANY third party at any time save where we are under legal obligation to do so or where you make a complaint about us.

Personal Information

The personal data we collect is primarily that which you provide us in completing our enquiry form. This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as name and email address. We may collect information about the web browser or mobile device that you use to view our website, but we do so only for statistical purposes.

Use of Personal Information

We will never sell your personal information to any third party. Personal information is used solely in order to provide our services to you. There is no statutory requirement for you to provide us with any personal data. However, this personal data is necessary to enable us to arrange to provide you with the information that you have requested. All personal data is held in the strictest confidence and used only for the purpose of arranging the provision of services you have requested.

We may share your data with the following groups of people for the following reasons:

  • Any of our companies or affiliates- to ensure the proper administration of our website and business
  • Our employees, agents and/or professional advisors – the only time your information will be shared will be whilst we provide a service to you; in each case, in accordance with this privacy policy.

We occasionally post customer testimonials and comments on our website which may contain personal information. We obtain each customer’s consent prior to posting the customer’s name and testimonial.

How to Opt Out

You have the right, in certain circumstances to require us to remove the data we hold about you. This is known as the “Right To Be Forgotten”. To exercise this right please contact us as indicated below:


Tel: 0845 074 3435Calls may be recorded for training, quality and monitoring purposes

Please be aware that we will need to keep some, if not all, of this data in order to comply with the laws including those related to our contract with you. It may also be in our legitimate interests to do so.

Data Retention

Unless there are exceptional legal reasons for keeping your data longer, we do not keep your personal data on record for more than 7 years.

Your Rights

You have the following rights in relation to your Data:

  1. Right to access: - the right to make a “subject access request” which is a request for a copy of the information we hold about you at any time
  2. Right to correct – the right to have your data rectified if it is inaccurate or incomplete
  3. Right to erase – the right to request that we delete or remove your Data from our systems as is explained under the heading “Opt Out” above
  4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we use it.
  5. Right to data portability – the right to request that we move, copy or transfer your Data
  6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing our your Data (where is our legal basis for processing your Data), please contact us via this email address:

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the Information Commissioner’s Office.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period with which we hold it.

We process your data to comply with the actual and possible contractual obligations which we owe to you and others. If you do not provide this data, it is possible that we will be unable to properly perform any contractual obligation we have to you.

It is in our legitimate interests to process your data in order that we can consider potential or fulfil actual contracts with you. These are the two legal bases upon which we collect, process and transfer your personal data as described in this privacy policy.

Data Protection

We committed to ensuring that your Data is secure. In order to prevent unauthorised access or disclosure, Pure Independence has put in place suitable physical, electronic and personnel procedures to safeguard and secure the personal information we collect online.

Your Data will not be transferred outside the UK, unless you are based outside the UK and we need to contact you using the personal information you have provided.